FAQ

Frequently Asked Questions (FAQ)

Have a question about your order?
Our FAQ provides quick answers to the most common inquiries. If you don’t find what you’re looking for, our friendly support team is always here to help. You can reach us at contact@starifo.com or by phone at +44 0845 458 3361

How quickly will I receive a response?

We respond to all messages and emails in the order they are received — typically within 24 hours (London Time).

Can I change my delivery address after placing an order?

Our fulfillment team begins processing orders within 1–3 business days.
If you need to change your delivery address, please contact us as soon as possible at contact@starifo.com or call +44 0845 458 3361, including your name and order number. Our company address is:
Company Name: Stari Bouw B.V.
Brand Name: STARIFO
Boschstraat 19, 5301AA Zaltbommel, Netherlands

We’ll do our best to make the change before your order ships, but once processing or dispatch begins, updates may not be possible.

What is the processing time for orders?

Orders are typically processed and prepared for shipment within 1–3 business days.

UK Customers: Orders placed after 5:00 PM (London Time) are processed the following business day.

How long does delivery take?

Estimated delivery time is 5–7 business days, depending on your location.

Total delivery time = processing time (1–3 business days) + shipping time (5–7 business days)
You can expect your order within 6–10 business days from the date of purchase. A confirmation email with tracking details will be sent once your order ships.

Note: Our warehouse operates Monday through Saturday, excluding major holidays. Delivery times are estimates and may vary slightly.

Business Hours:
Monday–Friday: 09:00 AM–5:00 PM (London Time)
Saturday–Sunday: Closed
Holidays: Closed